Help and support

I'm going through the probate process and need to provide a meter reading - How do I do this?

This page is for the Bereavement process only - for meter reading information, please see here

If you're going through or have completed the probate process and need to submit a meter reading, you can call the bereavement support team on 0333 005 8356 or email us at 

[email protected]

Closing meter reading We’ll need a meter reading on the day the account is closed. This is to make sure our final balance is accurate and includes all the energy used and the daily standing charges. It's worth noting, the reading is accepted for the date it's put through. For an accurate bill, the best day to give a reading is the last day of that given month. For example, for an accurate March bill, you'd need to give your reading by the last day of February. Don't worry, the reading will still be used on the following month's bill if you miss the last day.

It's worth noting, the reading is accepted for the date it's put through. For an accurate bill, the best day to give a reading is the last day of that given month. For example, for an accurate March bill, you'd need to give your reading by the last day of February. Don't worry, the reading will still be used on the following month's bill if you miss the last day.

To find out how to read your meter please use the links below:

• How do I read my non-smart meter?

• How do I read my smart meter?