Help and support

What should I do if the account holder has passed away?

Please accept our sincere condolences for your loss.

We have a dedicated team to help and support you through this difficult time.

We'll do all we can to make the process as easy and simple as possible. 

Please contact us on 0333 005 8356 and speak to our Bereavement Support team or if you prefer, you can complete this form, attach any relevant documents and email back to us on

Once we know a little more we'll help to either get the account updated, closed or transferred into a different name.

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