Help and support

How do I set up my router with eero devices?

If you’ve already set up your router, you can skip straight to step 5 to get your eero devices connected. Otherwise, follow all the steps below to set up your router first.

Here’s what you’ll need from your package to get your router connected:

  • Ethernet cable (white with yellow ends)

  • Power supply and adapter

router equipment illustration

Step 1

First, find your Openreach modem. It will be on a wall and might have a BT or Openreach logo.

Openreach modem Illustration

Step 2

Connect one end of your white ethernet cable into the LAN 1 port on the Openreach modem, and the other end into the red WAN port on the back of the router.

Step 3

Connect your power supply to the router and plug it into the wall using the power adapter.

Plug in premium router illustration

Step 4

Push the black on/off button on the back of the router to switch it on, and wait a minute or two for the flashing lights to stabilise.

Step 5

Press and hold the ‘Wireless on/off’ button on your router for 7 seconds. When you let go, the Wireless light should turn off. You’re now ready to connect your eero devices.

Set up your eero devices

To set up your eero devices with your new router, simply

and follow the instructions.

eero illustration

A few useful tips while you’re setting up:

  • The app will talk about your ‘modem’ - this is your new UW router.

  • You can use any of your new eero devices as your ‘Gateway eero device’.

  • Your eero devices all have an LED status light, which might change colour while you’re setting up. You can see what the different colours mean


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