Help and support

What changes are being made to landline charges?

So we can keep providing the best possible service for our customers, it's occasionally necessary to change our prices.

That’s why from 1 January 2022, there will be a change to landline call charges. Here's a quick summary:

• Making calls to other landlines or mobiles will increase to 17p per minute (still cheaper than BT*). The set up fee will increase to 24p where applicable.

• The access charge for 08, 09 and 118 numbers (replaces the call set-up fee) will increase to 14p.

• Access to

  Call Features

  will increase by 50p a month. Caller Display will remain free.

• Peak Saver

  will increase by £1 a month. You'll still have access to all the benefits you have now

• Off-Peak Saver

  will increase by £1 a month. You'll still have access to all the benefits you have now.

*BT price 20.9p per minute. Information correct as of 12/11/2021.