Help and support

How do I return my router, booster, eero or dongle?

In partnership with Royal Mail, UW has set up a Returns Portal. This is to be strictly used for returning only Wireless Routers, Signal Boosters, Eeros and Broadband Dongles.

If the equipment you wish to send is not listed above please do not use this service as it will not be covered by the delivery insurance. You would then not be covered should the item go missing or is damaged in transit.

The Returns Portal is free and easy to use. Instructions are provided to guide you through the process.

At the end you can choose between - Printing and Non-Printing options. Depending on your choice there are also a number of return options such as - Dropping it off at the Post Office or a Post-box or Parcel Collect.

Please return each eero back in individual packaging. So if you have 3 eeros you will need to print 3 labels or generate 3 QR codes returning 3 packages.

Please click on the following

to start the process.

UW Royal Mail Portal

If you're returning equipment to us without a pre-paid label, please make sure you include your account number and send it to the following address:

Utility Warehouse

PO Box 59187

London

NW2 9LH

We’d recommend sending it by recorded or special delivery.

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