Help and support

I'd like help setting up my router

It's quick and simple.

You'll only need your username and password if you're going to be using your own router. This is supplied on your broadband welcome letter, or if you've misplaced it can be found in the

of your online UW account.

We've created guides to help you set up your Broadband using a router that's supplied by us.

Select your router type to view a full instruction guide. If you signed up for broadband after 17 January 2022, you will have been sent our UW Wi-Fi Hub.

If you're upgrading from our Value router to the UW Wi-Fi Hub, please make sure the old router is completely unplugged from all sockets before starting the new setup process.

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