Help and support

If you can smell gas, think you have a gas leak, or are worried about carbon monoxide:

Go outside and call the National Gas Emergency line on

to report this. The line is open 24 hours a day, seven days a week. They'll advise you on the next best actions.

You won't be charged for any checks or repairs to your gas supply or meter.

To stay safe:

DO: 

  • Open all windows and doors to get rid of the gas.

  • Turn the gas off if you've left it on, or the pilot light has gone out.

  • Turn the main gas tap to 'OFF'. Your supply is off when the ridged line on the spindle is across the pipe.

DO NOT:

  • Smoke or light matches.

  • Turn electrical switches on or off.

  • Wait for someone else to call the National Gas Emergency line – you could be putting yourself or others at risk.

  • Once you've evacuated the building, don't go back inside until the National Gas Emergency Service has given the all-clear.

Other serious issues

Meter technical issues: If you don’t have a power cut but there’s a serious problem with your meter that’s affecting your supply, during

you can call us on 0333 777 0777. If it’s outside our opening hours, call our out-of-hours line on 0333 220 0233.

Prepayment technical top-up problems: If you’re having problems applying top-ups to your meter, during

you can call us on 0333 003 5644. If it’s outside our opening hours, call our out-of-hours line on 0333 220 0233.

Prepayment non-technical top-up problems: You can find more information

.

For less urgent problems, you might find the solution on

.

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