If you can smell gas, think you have a gas leak, or are worried about carbon monoxide:
Go outside and call the National Gas Emergency line onto report this. The line is open 24 hours a day, seven days a week. They'll advise you on the next best actions.
You won't be charged for any checks or repairs to your gas supply or meter.
To stay safe:
Open all windows and doors to get rid of the gas.
Turn the gas off if you've left it on, or the pilot light has gone out.
Turn the main gas tap to 'OFF'. Your supply is off when the ridged line on the spindle is across the pipe.
Smoke or light matches.
Turn electrical switches on or off.
Wait for someone else to call the National Gas Emergency line – you could be putting yourself or others at risk.
Once you've evacuated the building, don't go back inside until the National Gas Emergency Service has given the all-clear.
Other serious issues
Meter technical issues: If you don’t have a power cut but there’s a serious problem with your meter that’s affecting your supply, duringyou can call us on 0333 777 0777. If it’s outside our opening hours, call our out-of-hours line on 0333 220 0233.
Prepayment technical top-up problems: If you’re having problems applying top-ups to your meter, duringyou can call us on 0333 003 5644. If it’s outside our opening hours, call our out-of-hours line on 0333 220 0233.
Prepayment non-technical top-up problems: You can find more information.
For less urgent problems, you might find the solution on.