Help and support

How do I submit my opening meter reading?

The quickest and easiest way to submit your readings is by using the UW app, or via our meter reading page.

You don’t need to worry about remembering when to send us your readings – we’ll remind you closer to the day that your energy service switches to UW. This is typically five days before the switch. 

If you have a smart meter

Remember, if you have a smart meter, we’ll automatically try to connect to it during or around the time your energy service with us goes live. If we’re able to connect to your smart meter, we’ll be able to take your first meter reading automatically. 

If we can’t connect to your smart meter when we require an opening meter reading, we’ll let you know and ask you to take a reading manually.

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