Help and support

I’ve changed my mind. Can I cancel my switch?

Yes – if you’re within the first 14 days of your switch (known as the cooling off period), please

to let us know you’ve changed your mind. -We won’t charge any exit fees. 

If you’re outside of the cooling off period, you’ll need to wait for your switch to UW to complete before you’re free to switch away to another supplier. It’s worth keeping in mind that if you’re outside of the cooling off period and you’re on a fixed tariff with us, you’ll need to pay an early exit fee.

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