Help and support

How often is my meter read?

We'll aim to visit your home twice a year.  If you're not home when the reader attends, they'll usually leave a card asking you to give us a meter reading. There's no need to rebook, you can give your meter reading simply and quickly online at any time online using your online account.

If your not sure about how to take your reading follow our helpful guide :


Have you considered having your meters exchanged for smart meters for free?

With a smart meter, we'll receive your meter readings automatically which removes the need to rely on readers to get access to your meters. Book your smart meter installation today in your 

online account. 

If you've not yet registered yourself for online access to your UW account, follow the link below.

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