Help and support

£400 Energy Bills Support Scheme

We’re currently working with the Government to make sure every household with a domestic electricity meter receives their £400 payments from the Energy Bills Support Scheme.

The good news is that you won’t have to apply for the scheme – we’ll take care of everything.

We’ve given some information below, and you can find more on the Government’s website

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How will the Energy Bills Support Scheme scheme work?

The £400 payment will be paid to every household with a domestic electricity meter automatically over six instalments, starting in October 2022.

Households will see a discount from the Government of £66 applied to their energy costs in October and November, rising to £67 each month from December through to March 2023.

The non-repayable discount from the Government will be provided on a monthly basis regardless of whether consumers pay monthly, quarterly, have a prepayment meter, or have an associated payment card.

Do I need to repay the money?

No, the Energy Bills Support Scheme is a non-repayable discount from the Government to eligible households to help with energy bills.

Do I need to apply or share my bank details?

Households will never be asked for their bank details, and those with a domestic electricity connection won’t need to apply.

If you are contacted by anyone who asks for your details in connection with this scheme, please be cautious in case of a scam.

Does it matter how I pay my bill?

Regardless of what method of payment you’ve chosen, those with a domestic electricity meter point paying for their energy via standard credit, payment card, direct debit or those with a prepayment meter will receive an automatic deduction to their energy costs over the six month period – totalling £400.

How and when will the payment be made?

Customers who pay on demand: The payments will be applied to your account and will reduce the value of your bill each month.

If you use less than the £66/£67, you can request for the credit to be refunded or leave it in your account to go towards your next bill.

Customers who pay a fixed monthly Direct Debit (a ‘Budget Plan’): If you pay by Budget Plan, where your annual energy cost is estimated and divided into 12 equal monthly payments, the Energy Bills Support Scheme payments will be applied to your account and used to reduce the value of your monthly Budget Plan payments.

This means that each month the amount you pay by Direct Debit will be reduced by £66 or £67. For example, if your Budget Plan payment was £166 in October, we would only request £100 from your bank account, with the £66 being provided by the Government discount.

Customers with a smart prepayment meter: The payments will be sent remotely to your meter at the beginning of the month and will be available to use within a few days. We’ll let you know that the payment has been made.

Customers with a traditional prepayment meter: The payments will be sent to you in the form of a voucher that can be redeemed from any PayPoint counter against either your electricity or gas meter. We'll automatically post these vouchers to you at the beginning of each month. Due to the number of vouchers being issued by our supplier, it may take up to 11 working days for the vouchers to be delivered. You will need to show photo ID to claim the voucher – the acceptable forms of ID are: UK driving licence, bank statement, council tax bill, current passport, proof of benefits or a utility bill.

Why not request a smart meter? You can find out about the benefits compared to traditional energy meters

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What happens if I switch suppliers?

If you switch energy suppliers midway through the scheme, you will still receive the discount.

The energy supplier responsible for your electricity meter point on the 1st of each month will make the payment. This means that everyone who is eligible can access the discount, even if they switch suppliers or move home.

What happens if I change my payment method?

You will still receive the payment each month, although the method of delivering the payment may change.

Does it matter what energy tariff I’m on?

No, it doesn’t matter. The discount will be applied regardless of what tariff you’re on, or whether you change tariff part way through the scheme.

What if I don’t have an electricity meter?

As part of this package, the Government has confirmed that further funding will be available to provide equivalent support of £400 for energy bills for the 1% of households who will not be reached through the Energy Bills Support Scheme. This includes those who do not have a domestic electricity meter or a direct relationship with an energy supplier, such as park home residents.

I’ve got a second home – will I receive the discount for each property?

Yes, you will. The Government scheme works on individual households with a domestic electricity meter, regardless of whether the owner owns another property.

My energy is paid as part of my rental agreement – will I receive any money?

The payment will be made to the individual who pays the energy bills. The Government expects landlords who act as energy resellers to pass on the discount received to each tenant – including leaseholders who buy their electricity from the freeholder; residents (whether private owners or tenants) on caravan parks who buy their fuel from the park owner; and houseboat owners who buy their fuel from the operator of their moorings.

You can see the rules which can protect tenants and ensure they receive the benefit of this policy

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I’ve got more than one electricity meter at my property – will I receive the discount for each electricity meter?

For the purpose of the scheme, eligibility refers to only one payment per domestic premises. Where there are multiple related meter points, eligibility relates to the primary meter point (primary MPAN) only

IMPORTANT: AVOID SCAMS

An increasing number of customers are reporting that they're receiving hoax emails and text messages from scammers posing as Ofgem or the Government. Please don’t fall for these scams; they're an attempt to capture your personal details. You don’t need to apply or register in order to receive the Government Energy Bills Support Scheme or Energy Price Guarantee.

If you receive a suspicious email or text message, or come across a suspicious website, please report it:

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