Help and support

How do I get a smart meter upgrade?

You can find out more about smart meters and how to upgrade on


When booking, we'll ask you a few questions about your home and your meters, then ask you to pick an upgrade appointment time and date that works for you.

What happens next?

Our expert engineer will visit you on your chosen day. The upgrade usually takes around two hours.

You can find more information about


Do I need to be home for the appointment?

It doesn’t need to be yourself or the account holder, but an adult (18+ years old) does need to be in for the whole duration of the smart meter appointment. Even if your meters are outside, the engineers will need access to the main fuse switch and internal connections.

We’ll ask for the best contact details when you book your appointment.

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