Help and support

How to take an export meter reading on my smart meter

First generation smart meters

To take the export meter reading, please press the button ‘9’ on your electricity meter until 'EXP KWH' appears. The following screen will show your export reading. Please make sure:

  • The meter photo clearly has the meter serial number

  • The meter screen says 'EXP KWH' before the reading

  • The reading is from your smart electricity meter

  • The meter has the branding 'Secure' on it

Second generation meters (Aclara or EDMI)

To take the export meter reading, please press the ‘A’ button (if you have an Aclara meter) or 'grey' button (if you have an EDMI meter) on your smart electricity meter. The screen will light up and the default screen will be a cycle display. Your export meter reading will show as ‘EXP’ followed by ‘kWh’.

Landis and Gyr smart meters If your meter has A and B buttons then:

  • Press (you might have to hold) the A button until the screen changes.

  • Continuously press the A button to scroll to the ‘Total Act Export’ display screen.

  • The export meter reading will display as ‘EXP’ followed by ‘kWh’.

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