Help and support

What are smart meters?

Smart meters send us your electricity and gas meter readings automatically so you no longer have to, through secure wireless networks. This works in the same way as other wireless systems like mobile phones, but you don’t need Wi-Fi or internet access in your home for smart meters to work.

They come with a free smart meter display which shows you how much energy you’re using as you’re using it – so you can use less, and save money. Usage is shown in pounds and pence or kWh (kilowatt hours – the unit used to measure your energy).

Smart meters:

  • Submit meter readings for you – so no more estimates

  • Give you more accurate bills

  • Let you take control of your energy use – so you can use less, and save money

  • Help us move to a smarter, greener nation – lowering our carbon footprint, and enabling new technologies and services

Do I have to pay to have smart meter installed?

No – we're installing them for free.

Will you replace both gas and electricity meters with smart meters?

We’ll upgrade any old-style meter, as long as the electricity or gas service is with UW, and we’re able to support your meter type. If one of your energy services is with another supplier, they’ll contact you about an upgrade.

How do I get a smart meter upgrade?

You can find out more about smart meters and how to upgrade book on

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