Help and support

Can I give you my PAC or STAC code after you've sent me a SIM?

Yes, you can. When you receive your SIM card from us, you'll need to activate it first. Just log-in to your

or use your UW app and follow the instructions under ‘View your Mobile’ and ‘Move a mobile to us’.

When asked for your PIN, you'll need to enter your year of birth. You can then enter your PAC or STAC code.

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