Help and support

Emergencies and outages FAQs

Energy Emergency

I can’t top up my prepayment meter – what do I do?

I've got a gas emergency

I've got an electricity emergency

Prepayment meter technical problems

Electricity non-smart prepayment meter error codes

I've lost/damaged my prepayment gas card

I've lost/damaged my prepayment key

My non-smart prepayment meter isn’t working

Gas non-smart prepayment meter error codes

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