How long does it take to switch?
How do I submit my opening meter reading?
I’ve changed my mind. Can I cancel my switch?
What happens to my balance with my previous supplier?
What’s the difference between a fixed and variable tariff?
What happens to my smart meter when I switch?
When will I receive my final bill from my previous supplier?
Have my Economy 7 meter readings been billed the wrong way around?
Why have you estimated my bill?
Why are the meter readings I gave not showing on my bill?
I've been charged exit fees for energy, what is this?
Why's the amount I'm paying for energy higher than the amount I was quoted at the start?
What's the daily standing charge?
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What additional help is there if I'm struggling to pay my energy bill
The meter serial number on my bill seems wrong, what should I do?
What does Calorific Value on my gas bill mean?
What is a Budget Plan and how is it reviewed?
How do I set up, cancel or review my Budget Plan?
Giving meter readings
How do I read my non-smart meter?
I've given a wrong meter reading
Can I set up regular meter reading reminders?
How to take a meter reading using your in-home display
How to take a reading from your EDMI SMETS 2 meter
How to take a reading from your Aclara SMETS 2 smart meter
How do I read my smart meter?
Can I give my Feed-In Tariff (FIT) reading online?
How often is my meter read?
What's the Energy Price Cap?
What Energy tariffs do you offer?
How does the Government price cap announcement affect me?
Second-generation smart meter guide
My top up isn’t showing automatically on my smart meter – what can I do?
First-generation smart meter guides
How to take an export meter reading on your smart meter
My smart meter display isn’t working properly
Do I have to have a smart meter?
How do I prepare for a smart meter upgrade?
How do I get a smart meter upgrade?
What are smart meters?
Moving first-generation (SMETS1) smart meters to the energy network
Find out more about credit smart meters
Find out more about prepayment smart meter
Is having a smart meter safe?
How to get help with your prepayment meter
How to top up your smart prepayment meter
How do I top up my prepayment meter?
How do I access my emergency or friendly credit on my prepayment meter?
Can I switch supplier if I'm paying on a prepayment meter?
I have an error code on my non-smart prepayment meter, what should I do?
What do the displays on my non-smart prepayment meter mean?
I'd like to check what debt I have left on my non-smart Prepayment meter
I've lost/damaged my pre-payment key or card
I'd like help understanding charges on my Prepayment meter
What's the Light Bulb Replacement Service?
How do I get my light bulbs replaced?
What's my meter serial number and where can I find it?
How do I find my supply point numbers (MPAN,MPRN)?
Can I change my Economy 7 tariff(two rate) to a single rate tariff?
Why didn't I receive a Feed-In Tariff (FIT) payment on my bill?
What is the Accelerated Loss of Mains Change Programme?
What happens if my Feed-In Tariff (FIT) company has gone bust?
How will I receive Feed-In Tariff (FIT) payments?
I’ve made changes to my Feed-In Tariff system, what should I do?
I am a landlord, can my tenant apply for the Feed-In Tariff (FIT) Scheme?
Is there a limit to the number of solar PV installations I am allowed for the Feed-In Tariff (FIT) scheme ?
What reading will I receive payments for from my Feed-In Tariff system?
How long will my Feed-In Tariff (FIT) payments last for?
Will I have to pay tax on my Feed-In Tariff (FIT) earnings?
Can I choose who receives my payments from my Feed-In Tariff earnings?
What happens if I don’t provide the Feed-In Tariff (FIT) read by the end of the month/quarter?
I’m installing a new Feed-In Tariff system – what equipment do I need?
My meter is going backwards! Is that right?
What's the Feed-In Tariff (FIT) scheme?
I think my Feed-In Tariff (FIT) system is faulty, what should I do?
What happens to my Feed-In Tariff (FIT) payments if I move home or I’ve bought a home with a FIT installation?
How can I apply for the Feed-In Tariff (FIT) scheme?
My Feed-In Tariff (FIT) meter has been exchanged. What information do you need?
What happens to my Feed-In Tariff (FIT) payments if I change suppliers?
I have a Radio Teleswitch System (RTS) meter. Am I affected by the signal being retired?
What's the Warm Home Discount Scheme?
Energy efficiency advice
£400 Energy Bills Support Scheme
What additional help is there if I'm struggling to top up my prepayment meter?
I'd like to know more about the Warm Home Discount scheme
What's the Winter Fuel Payment?
What is Value Added Tax (VAT) and Climate Change Levy (CCL) and do I have to pay it?
I would like to signup and switch my Energy services to UW?
I'd like a VAT Declaration Form
What's an Economy 7 or an Economy 10 (White Heat or Heatwise) meter?
What's energy theft how can I report it?
How do I cancel my metering appointment?
What's a Tariff Information Label (TIL)?
How do I cancel my Energy services?