I’ve changed my mind. Can I cancel my switch?
What happens to my balance with my previous supplier?
How do I submit my opening meter reading?
What’s the difference between a fixed and variable tariff?
What happens to my smart meter when I switch?
How long does it take to switch?
When will I receive my final bill from my previous supplier?
What's the daily standing charge?
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Why have you estimated my bill?
Why are the meter readings I gave not showing on my bill?
Why's the amount I'm paying for Energy higher than the amount I was quoted at the start?
Have my Economy 7 meter readings been billed the wrong way around?
What additional help is there if I'm struggling to pay my energy bill
The meter serial number on my bill seems wrong, what should I do?
What does Calorific Value on my gas bill mean?
What is a Budget Plan and how is it reviewed?
How do I set up, cancel or review my Budget Plan?
I've been charged exit fees for energy, what is this?
Why's my bill higher after my smart meter was installed?
How do I read my non-smart meter?
Giving meter readings
How to take a meter reading using your in-home display
How to take a reading from your EDMI SMETS 2 meter
How to take a reading from your Aclara SMETS 2 smart meter
I've given a wrong meter reading
Can I set up regular meter reading reminders?
How do I read my smart meter?
Can I give my Feed-In Tariff (FIT) reading online?
How often is my meter read?
How does the Government price cap announcement affect me?
What's the Energy Price Cap?
First-generation smart meter guides
Second-generation smart meter guide
Moving first-generation (SMETS1) smart meters to the energy network
How do I prepare for a smart meter upgrade?
What are smart meters?
Find out more about credit smart meters
Find out more about prepayment smart meter
My top up isn’t showing automatically on my smart meter – what can I do?
Is having a smart meter safe?
Do I have to have a smart meter?
How do I get a smart meter upgrade?
How does my smart meter send meter readings to you?
Find your smart meter user guide
How do I know the installation of my smart meter will be safe and practical?
How do I use my second generation smart meter In-Home display
Is the information from my smart meter sent securely?
Can I switch supplier if I'm paying on a prepayment meter?
What additional help is there if I'm struggling to top up my prepayment meter?
I have an error code on my non-smart prepayment meter, what should I do?
What do the displays on my non-smart prepayment meter mean?
How do I access my emergency or friendly credit on my prepayment meter?
I'd like to check what debt I have left on my non-smart Prepayment meter
I've lost/damaged my pre-payment key or card
How do I top up my prepayment meter?
I'd like help understanding charges on my Prepayment meter
Can I have a prepayment meter?
How do I get my light bulbs replaced?
What's the Light Bulb Replacement Service?
How to identify the LED bulb you need replacing
How do I find my supply point numbers (MPAN,MPRN)?
Can I change my Economy 7 tariff(two rate) to a single rate tariff?
What's my meter serial number and where can I find it?
How do I find my meter?
I’ve made changes to my Feed-In Tariff system, what should I do?
How will I receive Feed-In Tariff (FIT) payments?
I am a landlord, can my tenant apply for the Feed-In Tariff (FIT) Scheme?
Is there a limit to the number of solar PV installations I am allowed for the Feed-In Tariff (FIT) scheme ?
What reading will I receive payments for from my Feed-In Tariff system?
How long will my Feed-In Tariff (FIT) payments last for?
Will I have to pay tax on my Feed-In Tariff (FIT) earnings?
Can I choose who receives my payments from my Feed-In Tariff earnings?
What happens if I don’t provide the Feed-In Tariff (FIT) read by the end of the month/quarter?
I’m installing a new Feed-In Tariff system – what equipment do I need?
My meter is going backwards! Is that right?
What's the Feed-In Tariff (FIT) scheme?
I think my Feed-In Tariff (FIT) system is faulty, what should I do?
What happens to my Feed-In Tariff (FIT) payments if I move home or I’ve bought a home with a FIT installation?
How can I apply for the Feed-In Tariff (FIT) scheme?
My Feed-In Tariff (FIT) meter has been exchanged. What information do you need?
What happens if my Feed-In Tariff (FIT) company has gone bust?
What happens to my Feed-In Tariff (FIT) payments if I change suppliers?
Why didn't I receive a Feed-In Tariff (FIT) payment on my bill?
What is the Accelerated Loss of Mains Change Programme?
I would like to signup and switch my Energy services to UW?
Energy efficiency advice
I'd like to know more about the Warm Home Discount scheme
What's the Warm Home Discount Scheme
What is Value Added Tax (VAT) and Climate Change Levy (CCL) and do I have to pay it?
What's an Economy 7 or an Economy 10 (White Heat or Heatwise) meter?
What's energy theft how can I report it?
How do I cancel my metering appointment?
What's a Tariff Information Label (TIL)?
What's the Winter Fuel Payment?
I'd like a VAT Declaration Form
How do I cancel my Energy services?