How long does it take to switch?
How do I submit my opening meter reading?
I’ve changed my mind. Can I cancel my switch?
What happens to my balance with my previous supplier?
What’s the difference between a fixed and variable tariff?
What happens to my smart meter when I switch?
When will I receive my final bill from my previous supplier?
What is a Budget Plan?
Have my Economy 7 meter readings been billed the wrong way around?
Why have you estimated my bill?
Why are the meter readings I gave not showing on my bill?
I've been charged exit fees for energy, what is this?
Why's the amount I'm paying for energy higher than the amount I was quoted at the start?
What's the daily standing charge?
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£400 Energy Bills Support Scheme
Prepayment Relief Fund
What additional help is there if I'm struggling to top up my prepayment meter?
What happens if I cancel my Direct Debit?
Information on the Alternative Fuel Payment (AFP)
What's the Warm Home Discount Scheme?
Independent advice and financial help for managing debt
UW Hardship Fund
I'd like help paying my energy bills
How do I read my non-smart meter?
How do I read my smart meter?
I get an error message when entering my reading online
How do I submit my readings to UW
How to take a reading from your Aclara SMETS 2 smart meter
How to take a reading from your EDMI SMETS 2 meter
I've given a wrong meter reading
Can I set up regular meter reading reminders?
What Energy tariffs do you offer?
What's the Energy Price Cap and how does it affect me?
First-generation smart meter guides
Find your smart meter user guide
Do I have to have a smart meter?
What are smart meters?
How do I get a smart meter upgrade?
How to take an export meter reading on your smart meter
Second-generation smart meter guide
My top up isn’t showing automatically on my smart meter – what can I do?
My smart meter display isn’t working properly
How do I prepare for a smart meter upgrade?
Moving first-generation (SMETS1) smart meters to the energy network
How do I access my emergency or friendly credit on my prepayment meter?
I have an error code on my non-smart prepayment meter, what should I do?
I can’t top up my prepayment meter – what do I do?
Where can I find a user guide for my prepayment meter?
How to get help with your prepayment meter
How to top up your smart prepayment meter
How do I top up my prepayment meter?
Can I switch supplier if I'm paying on a prepayment meter?
What do the displays on my non-smart prepayment meter mean?
I'd like to check what debt I have left on my non-smart Prepayment meter
I've lost/damaged my pre-payment key or card
How to identify the LED bulb you need replacing
What's the Light Bulb Replacement Service?
How do I get my light bulbs replaced?
What's my meter serial number and where can I find it?
How do I find my supply point numbers (MPAN,MPRN)?
What's the Smart Export Guarantee (SEG)?
Why didn't I receive a Feed-In Tariff (FIT) payment on my bill?
What is the Accelerated Loss of Mains Change Programme?
What happens if my Feed-In Tariff (FIT) company has gone bust?
How will I receive Feed-In Tariff (FIT) payments?
I’ve made changes to my Feed-In Tariff system, what should I do?
I am a landlord, can my tenant apply for the Feed-In Tariff (FIT) Scheme?
Is there a limit to the number of solar PV installations I am allowed for the Feed-In Tariff (FIT) scheme ?
What reading will I receive payments for from my Feed-In Tariff system?
How long will my Feed-In Tariff (FIT) payments last for?
Will I have to pay tax on my Feed-In Tariff (FIT) earnings?
Can I choose who receives my payments from my Feed-In Tariff earnings?
What happens if I don’t provide the Feed-In Tariff (FIT) read by the end of the month/quarter?
I’m installing a new Feed-In Tariff system – what equipment do I need?
My meter is going backwards! Is that right?
What's the Feed-In Tariff (FIT) scheme?
I have a Radio Teleswitch System (RTS) meter. Am I affected by the signal being retired?
What to do if a gas appliance is condemned during a metering appointment
Energy efficiency advice
I'd like to know more about the Warm Home Discount scheme
What's the Winter Fuel Payment?
What is Value Added Tax (VAT) and Climate Change Levy (CCL) and do I have to pay it?
I would like to signup and switch my Energy services to UW?
I'd like a VAT Declaration Form
How do I cancel my Energy services?